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Chick-fil-A Customer Feedback

Share your experience and help maintain Chick-fil-A's exceptional service standards

2,900+ Restaurants
55+ Years of Service
24/7 Online Support

Important Information

Chick-fil-A Guide is an independent resource and not affiliated with Chick-fil-A, Inc. We provide contact information and guidance to help you reach the official Chick-fil-A customer service channels. For direct assistance, always use the official Chick-fil-A contact methods.

How to Contact Chick-fil-A

Choose the best method to share your feedback with Chick-fil-A

Online Form

Submit detailed feedback through the official Chick-fil-A website contact form.

Website: chick-fil-a.com/contact
Available 24/7 with response within 2-3 business days
Visit Website

Phone Support

Speak directly with Chick-fil-A customer care representatives for assistance.

Customer Service: 1-866-232-2433
Hours: Monday-Friday: 8:00 AM - 11:00 PM EST
Call Now

Mobile App

Use the Chick-fil-A app to provide feedback and contact support directly.

Method: In-app feedback form
Fastest way for app-related issues
Get App

Restaurant Feedback

Contact the specific Chick-fil-A location directly for local service issues.

Method: Call restaurant directly
Best for location-specific concerns
Find Location

Customer Survey

Complete the Chick-fil-A customer satisfaction survey for a free menu item.

Website: cfaexperience.com
Requires receipt validation code
Take Survey

Corporate Office

Send written correspondence to Chick-fil-A corporate headquarters.

Address: 5200 Buffington Road, Atlanta, GA 30349
Allow 2-3 weeks for response
Official Chick-fil-A Feedback Channels

Direct Chick-fil-A Customer Service

For the fastest response and official resolution, use these verified Chick-fil-A contact methods:

Online Contact Form

Website: chick-fil-a.com/contact

Response Time: 2-3 business days

Best for: Detailed feedback, attached documents

Phone Support

Main Customer Service: 1-866-232-2433

Hours: Mon-Fri 8:00 AM - 11:00 PM EST

Best for: Urgent issues, immediate assistance

Corporate Office

Address: Chick-fil-A, Inc.
5200 Buffington Road, Atlanta, GA 30349

Phone: (404) 765-8000

Best for: Formal complaints, corporate matters

Submit Online Feedback Call Chick-fil-A Now

Effective Feedback Tips

1

Be Specific

Include details like restaurant location, date, time, and names of team members. Specific information helps Chick-fil-A address your concerns accurately.

2

Provide Receipt Info

Include your receipt number, order details, and transaction information. This helps Chick-fil-A verify your visit and process feedback efficiently.

3

Remain Professional

Clear, respectful communication is more effective. State facts objectively and suggest constructive solutions when possible.

4

Choose Right Channel

Use online form for detailed feedback, phone for urgent issues, and restaurant contact for location-specific concerns.

Common Feedback Categories

Food Quality

  • Temperature issues
  • Preparation concerns
  • Freshness complaints
  • Missing items
Tip: Contact within 2 hours of visit for best resolution

Service Experience

  • Wait times
  • Staff attitude
  • Order accuracy
  • Cleanliness concerns
Tip: Speak with manager first for immediate resolution

Order Issues

  • Incorrect charges
  • Missing items
  • Mobile order problems
  • App-related issues
Tip: Keep receipt for reference

Positive Feedback

  • Exceptional service
  • Great food quality
  • Clean facilities
  • Team recognition
Tip: Positive feedback helps recognize great teams

Contact Chick-fil-A Guide

Have questions about our website or suggestions for improvement? We'd love to hear from you.

Note: This form is for feedback about Chick-fil-A Guide website only. For Chick-fil-A restaurant feedback, please use the official contact methods above.

Chick-fil-A Social Media

Connect with Chick-fil-A on social media for updates and community engagement

Frequently Asked Questions

How long does it take to get a response from Chick-fil-A?

Online forms typically receive responses within 2-3 business days. Phone support provides immediate assistance during business hours. For urgent matters, calling is recommended.

What information should I include in my feedback?

Include restaurant location, date and time of visit, receipt number (if available), specific details about your experience, and contact information for follow-up.

Can I get a refund for a bad experience?

Chick-fil-A typically offers refunds or replacement meals for valid complaints. Contact customer service with your receipt information to discuss resolution options.

How do I report a food safety concern?

For food safety issues, contact Chick-fil-A immediately by phone and also report to your local health department. Provide detailed information about the concern.

What's the Chick-fil-A customer survey?

The Chick-fil-A customer survey (cfaexperience.com) allows you to provide feedback about your recent visit and receive a free menu item. You'll need a validation code from your receipt.

How do I contact a specific restaurant?

Use our location finder to find the phone number of specific Chick-fil-A locations. This is best for location-specific issues.

Need Immediate Assistance?

For the fastest resolution to Chick-fil-A-related concerns, contact their official customer service directly.

Online Contact Form Call Chick-fil-A: 1-866-232-2433