Chick-fil-A Broad Street Richmond VA — Menu, Reviews & Insider Tips for 2025

Richmond locals, travelers, and chicken lovers — this one's for you.

You know the feeling — it’s 11 AM, your stomach's rumbling, traffic on Broad Street's backed up, and all you can think about is sinking your teeth into a hot, crispy chicken sandwich. Lucky for you, there's a spot on Broad Street that’s been keeping Richmond fueled for years: Chick-fil-A at 12586 Broad St Rd.

Whether it’s your first visit or your fiftieth, I’ve got all the real talk you need — the full menu rundown, fresh reviews, the best times to visit, and a few insider hacks to make your next Chick-fil-A run the best one yet.

📍 First Things First: Where to Find It

Chick-fil-A Richmond — Broad Street Location
12586 Broad St Rd, Richmond, VA 23233, United States

Located just minutes from the Short Pump area, this Chick-fil-A is a go-to for commuters, shoppers, and anyone craving that signature chicken flavor in the West End.

Google Rating: ⭐ 4.1 out of 5, based on 291 real customer reviews.

🕒 What Are the Hours?

• Monday to Saturday: 6:00 AM – 10:00 PM

• Sunday: Closed (Classic Chick-fil-A — giving their team a well-deserved break)

Whether you're grabbing breakfast before work, lunch during errands, or a quick dinner after a long day, they’ve got you covered.

The location offers dine-in, drive-thru, takeout, and delivery through the Chick-fil-A app or popular services like DoorDash and Uber Eats.

🍗 What’s Cooking? Chick-fil-A Richmond Broad Street Menu Highlights 2025

Let’s be honest — Chick-fil-A's menu may seem simple, but it hits all the right notes. Here's a peek at what’s hot:

Top Picks:

✔️ Original Chicken Sandwich — The icon. Hand-breaded, perfectly seasoned, served with pickles on a toasted bun. Simple, satisfying, unforgettable.

✔️ Spicy Deluxe Sandwich — Bring the heat with this spicy filet, pepper jack cheese, lettuce, and tomato — bold flavor in every bite.

✔️ Waffle Potato Fries® — Crispy, golden, and arguably one of the best fries in the fast-food game.

✔️ Grilled Nuggets (8 or 12 count) — Juicy, lean, and packed with protein. Ideal for a healthier option that doesn’t sacrifice taste.

✔️ Market Salads — Crisp lettuce, fruit, nuts, and grilled chicken — keeping things light but flavorful.

✔️ Breakfast Classics — Chick-n-Minis, Chicken Biscuits, Hash Browns, and hot coffee to kickstart your day (served from 6 AM).

✔️ Sweet Treats — Frosted Lemonade, Milkshakes, seasonal dessert specials. A perfect ending to your meal.

Local Tip: Seasonal items rotate often — always check the app for limited-time specials you won’t want to miss.

🎉 Best Deals & Rewards — How to Save at Chick-fil-A Richmond

Let’s face it — food tastes even better when you save a few bucks. Here’s how locals are maximizing their Chick-fil-A experience:

💡 Chick-fil-A One® Rewards Program:
Earn points with every order, score surprise treats, and unlock free food — all through the Chick-fil-A app.

💡 App-Only Promotions:
Ordering ahead? You’ll often get access to exclusive discounts or limited-time menu items.

💡 Family Meal Bundles:
Perfect for group outings or feeding the crew at home — more food, better value.

💡 Community Days:
Check for Teacher Appreciation, First Responder Specials, or local school fundraisers happening throughout the year.

🌟 Real Talk — What Richmond Locals Are Saying

Let’s skip the fluff — reviews tell the real story. With over 290 ratings, here's what folks love (and what to expect):

“Fast, polite, and consistent — this Broad Street location rarely disappoints.” — Sarah P., Richmond

“Chicken’s always hot, fries are always crispy, and the drive-thru moves quicker than most fast-food places I’ve been to.” — Marcus L., Glen Allen

“Super friendly staff — even when it’s busy, they stay positive.” — Jenna R., Short Pump

Of course, lunch and dinner rushes can get hectic, but most agree that service stays impressively fast and friendly.

🚗 Getting There & Parking Info

Chick-fil-A Broad Street Richmond is right off Broad St Rd near major shopping centers and popular stops like Short Pump Town Center.

There’s plenty of parking available, plus a well-organized drive-thru that keeps traffic moving smoothly — even during peak hours.

Insider Hack: Order ahead on the app and skip the wait. Your food’s ready when you arrive, no hassle.

🤔 Why Chick-fil-A Broad Street Stands Out

✔️ Speedy Service: Even during lunch rush, they hustle to get your order out fast.
✔️ Consistent Food Quality: Hot, fresh, and made to order — every time.
✔️ Friendly Vibes: The team’s known for being polite, professional, and genuinely welcoming.
✔️ Family-Friendly: Plenty of space for kids, high chairs available, and a safe, clean dining area.
✔️ Convenience: Whether it’s dine-in, drive-thru, or delivery — they’ve got options for every schedule.

🎯 Quick Recap — What to Expect

• Full menu of fan-favorites: Chicken Sandwiches, Waffle Fries, Salads, Breakfast & More

• Convenient hours for early birds and night owls (Closed Sundays)

• Dine-in, Drive-Thru, Takeout, and Delivery options

• Loyalty rewards through the Chick-fil-A One® app

• Friendly staff and consistently fresh food

Whether you’re fueling up for a busy day, meeting friends for lunch, or grabbing dinner on the fly, Chick-fil-A Broad Street delivers.

🐔 Final Thoughts — Is Chick-fil-A Richmond Worth the Stop?

Absolutely. Whether you’re a longtime fan or new to the area, this Chick-fil-A location brings fast, friendly service and crowd-pleasing classics every day.

Next time you're near Broad Street and hunger strikes, skip the guesswork — Chick-fil-A’s got your back (and your cravings covered).

🚀 Looking for more Chick-fil-A locations in Virginia?
Check out the Chick-fil-A Restaurant Finder to find the nearest spot.

Craving satisfied. See you at Chick-fil-A Richmond! 🍟🐔🥤